Need a hand? Follow our step-by-step guides below...
I have an account I don't have an account
Depending on your ticket type, you can make amendments, add extras, or refund your ticket when you log into My Account.
Bought a ticket but don’t have an account with us yet? You can register for an account using the same email address you used to purchase your ticket. Once signed in, you’ll then be able to use all the great features of My Account, including viewing your ticket and making amendments.
Already signed up to My Account? Great, simply log in and follow the steps below to manage any existing bookings.
Refunds and amendments
Visit our refunds and amendments page for more information on how to do this, ticket eligibility and more.
Not signed up yet? No problem, you can start enjoying the benefits of My Account for free by following the steps below.
Refunds and amendments
Visit our refunds and amendments page for more information on how to do this, ticket eligibility and more.
Save £1.50 on your ticket purchase
Check your past or upcoming journeys
Reserve your favourite seat or add extra luggage
Make amendments to your journey with ease
We’ll securely save your details
Great offers when you sign up to our mailing list
Back to top