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Passengers
Passengers

Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.
Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (sms or chat based messages are not permissible)

One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15).

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About our tickets and fares

Discover our different fares, how our booking process works and much more

Our Tickets

We know that your experience with us begins the moment you choose to buy a ticket, that’s why we try and make this process as simple as possible.

Whether you’re going on a one-way (single), return or open return journey, below you'll find information about our different fares so you can know which is right for your travelling needs.

Our Fares

 

Fully Flexible Fare

Are your travel plans a little uncertain? Choose complete peace of mind with our Fully Flexible fare.

  Full refund and cancellation if you cannot travel*
  Make changes to your booking without a fee**
  Refunds must be made at least 24 hours prior to the original outward journey

Standard Fare

Know when you’re travelling but could still use some flexibility? Choose our Standard fare for some useful ticketing options.

  No refund or cancellation
  You can make changes to your booking for an additional fee from £5
  You can use a Coachcard or other discounts with this fare

Restricted Fare

Decided exactly when you’ll be travelling? Choose our Restricted fare, a great option for saving on travel.

  Our cheapest ticket type
  Non-refundable
  Non-amendable
  Exempt from other promotions, discounts, & offers

*Booking fees and some extras are non-refundable
**An excess fare may apply

Restricted fare - not amendable and not refundable

  • This fare is not refundable.
  • No amendments can be made to any part of the ticket.
  • No further discounts permitted. No Coachcard discounts are applicable on this fare type.
  • This ticket is only valid to and from the destinations as specified on your ticket. You may not travel to/from another location on this ticket. Attempting to board or alight at a destination not specified on your ticket is not permitted.
  • You must travel on the timed journey you are booked on.

Standard fare - amendable and not refundable

  • This fare is not refundable but the journey date and time can be changed prior to the current departure date and time.
  • Amendments must be made prior to the journey (whether outbound or return) by visiting Manage My Booking, visiting a National Express Travel shop, National Express Agent or by contacting us.
  • An amendment fee will apply so please have your credit/debit card details to hand (you may also pay cash in a ticket office).
  • An excess fare will also be charged, where a higher fare applies to the requested amendment.

Fully flexible fare - amendable and refundable

  • Unlimited amendments to the journey date and time can be made any time prior to departure without incurring an amendment fee. You can use My Account for the easiest way to amend a journey.
  • Refunds can be made up to 24 hours before the originally scheduled outbound journey. Once a ticket has been amended, it becomes non-refundable. Certain ancillary products, such as travel insurance (outside its 14-day cooling-off period), may also be non-refundable.
  • We cannot offer refunds on part-used tickets.
  • To cancel your ticket and obtain your cancellation reference please see our Contact page for more information.

What are Conditions of Carriage?

Our General Conditions of Carriage, as amended from time to time, (“Conditions”) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. View our full Conditions of Carriage.

Discounted fare types

The price of your ticket is dependent on when you're looking to travel, your age, who you're travelling with and how far in advance you book.

Our discounted fare types include:

  • Child Fare - Child fares are discounted by 25% the price of either a Standard or Fully Flexible adult fare. This applies to children aged between 3 and 15. Children aged 2 years or younger travel for free (one free child under two years with one fare-paying adult).
  • Infant ticket - One Infant/baby aged 0-2 travels for free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15)'.
  • Group Airport Travel - Travel between London's four major airports for just £20 each one-way, when you travel in a group of three or more. The discount will automatically apply at checkout.

Travelling in a large group?

Request your bespoke quote today and see how hiring a coach could be the better option for you. Suitable for any occasion, big or small, and with access to over 10,000 vehicles, there's never been a better time to hire.

Hire a coach

Tired of standing on the daily commute to work? Find out how switching your journey to coach could save you a train-induced headache. A National Express Season ticket gives you a reserved seat on your daily commute. It's a great way to save some money when you make the same journey more than three or four times a week.

Simply choose the two locations you travel between most, purchase a Season ticket, choose from 1 month to 1 year validity and get unlimited travel in both directions.

You can purchase your Season ticket from any of our National Express Travelshops.

Before you arrive

Before you arrive

Once you've made your booking, there's one or two final things to arrange that will make sure your journey runs smoothly.

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Refunds & amends

Refunds & amends

We know things can change after you've booked your travel. Find out how to amend your booking or get a refund.

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How to book, offers & fees

How to book, offers & fees

Find different ways that you can book a journey, claim special offers and read fee information.

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