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Published: 5th April 2023
Gavin Bennett and Tom Weaver from Bennetts Coaches (centre) receiving the Operator of the Year 2022 award
from Chris Hardy, MD for National Express UK Coach (far left) and Neil Woddywiss of Caetano UK
National Express, the UK's leading coach operator, recently celebrated its partner operators in its annual National Express Operator Partnership (NEOP) Awards, recognising the essential role they play in ensuring the company can provide reliable, safe and comfortable coach travel for millions of passengers every year. The awards, now in its 15th year, took place at the Best Western Plus Windmill Village Hotel in Coventry, welcoming attendees from across the UK and Ireland.
The NEOP Awards reflect National Express’ commitment to providing the highest standards across its network. Each operator is measured based on an evaluation table and the winners determined by their performance and scores in areas such as driver excellence, coach cleanliness and quality and customer service.
Among the big winners were Bennett’s Coaches, crowned Network Operator of the Year for the second consecutive year. Other winners include Travelstar European for Best Fleet, Llew Jones International for Most Improved Operator, and Derek Campbell of Bruce’s Coaches taking the coveted Driver of the Year title.
Ed Rickard, Service Delivery Director at National Express presents Derek Campbell of
Bruce’s Coaches with the coveted Driver of the Year 2022 award
Chris Hardy, Managing Director of National Express UK Coach, praised the exceptional performance and commitment to excellence shown by the winners. He said: "Our partner operators play an essential role in our network and we are delighted to recognise their hard work, dedication and outstanding service through our annual awards. We’re proud to have them on board and extend our heartfelt thanks and congratulations to all the winners!"
Full List of Winners:
Golden Spanner Awards, recognising operators who have consistently met and exceeded expectations, introducing best practice across engineering.
Sustained High Achievement:
For more information about National Express’ partner operators or to apply to become a partner operator, please get in touch with david.james@nationalexpress.com
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National Express UK businesses:
National Express Coach, National Express West Midlands, National Express Coventry, Dublin Express, National Express Transport Solutions, National Express Accessible Transport.
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