Save on Travel with our Coachcards
Save 1/3 on our Standard and Fully Flexible fares
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Save with a coachcard
Our travellers know they’re getting the best value for money, but for particularly savvy travellers who use our services more often, they can save even more by signing up for one of our Coachcards.
Coachcards offer savings of 1/3 off all our Standard and Fully Flexible fares all year round.
The three types of Coachcard include:
- Senior Coachcard - For those 60 years or over.
- Young Persons Coachcard - For those who are between 16 and 26 years old.
- Disabled Coachcard - For anyone who has a disability.
Why travel by coach?
Travelling with the nation’s number 1 coach company isn’t just about saving the pennies. From increasing your comfort, to lowering your carbon footprint, there are all sorts of reasons to get the coach.
Our snazzy coaches travel to hundreds of well-located destinations across the UK. You’ll have peace of mind that you’re in the safest of hands with our wonderful drivers, helpful coach station staff and customer service 7 days a week. If you travel already with us, you’ll also know that our journeys are comfortable with reclinable seats, plenty of legroom, charging points and free Wi-Fi (available on most of our coaches).
Terms & conditions
- These terms and conditions apply to your purchase and use of a Coachcard and are in addition to the Conditions, which shall apply to Tickets purchased and your use of the Services.
- Your Coachcard entitles you to purchase Tickets for certain Services, discounted as follows:
- one third (1/3) off the price of an adult ‘Standard’ or ‘Fully Flexible’ fare for one of our Services;
- 15% off the price of an adult ‘Fully Flexible’ fare for coach travel to an Event, as detailed on the “Events” page of our website. The discount does not apply to any entry to or accommodation at the Event; and
- a £15 mid-week promotional same day return or one way adult fare for one of our Services departing and/or returning the same day on a Tuesday, Wednesday and Thursday only. This discounted fare must be booked a minimum of three (3) days prior to your date of travel and is not valid for travel on the dates published here. Travel to and from an airport is excluded with this offer.
- The above discounts available to Coachcard holders may not be used in conjunction with any other offer, discount or promotion offered by us.
- Your Coachcard is not valid for any of the following:
- ‘Restricted’ fares;
- European Services, Hotel Hoppa Services, multi-ride and season tickets purchased by telephone from Customer Contact Centre or in person from one of our Stations, Third Party Provider services and any Event detailed on the “Events” page of our website;
- tickets, accommodation or ferry travel for an Event as detailed on the “Events” page of our website;
- the “Add Extras” options which you may purchase as part of your booking; or
- the Booking Fee; or
- the fee for receiving an SMS Ticket, if selected as part of a booking.
- You may purchase up to four (4) Coachcards for individuals satisfying the requirements for the same type of Coachcard online from our website, by telephoning our Customer Contact Centre or in person from one of our Stations or one of our selected third party agents.
- If you purchase your Coachcard from:
- our website or by telephoning our Customer Contact Centre, we will charge you a postage fee of £3 to send your Coachcard(s) to you. If you purchased more than one Coachcard, we will send each Coachcard to the address provided as part of your application; or
- one of our Stations or third party agents, you will receive your Coachcard at the time of purchase.
- If you purchase a:
- Senior Coachcard and Disabled Coachcard, as the case may be, the relevant Coachcard will be valid for the period of one (1) year from the later of the date that you have specified when purchasing the relevant Coachcard or, if you have purchased the relevant Coachcard in person and have not specified a future date, the next calendar day after purchase; or
- Young Persons Coachcard, your Coachcard will, depending on the term that you have selected, be valid for the period of one (1) or three (3) years from the later of the date that you have specified when purchasing the Coachcard or, if you have purchased the Coachcard in person and have not specified a future date, the next calendar day after purchase.
- We will notify you prior to expiry of your Coachcard and provide you with the opportunity to purchase a new Coachcard.
- Once you have received your Coachcard, you may purchase a Ticket using any one of the following options:
- online from our website, by confirming you have a Coachcard and entering the Coachcard serial number and expiry date at the time of entering the required details on the “Your Details” page of our website;
- telephone, by providing your Coachcard serial number and expiry date to a member of the Customer Contact Centre;
- in person, by showing your Coachcard at the time of making your booking at one of our Stations or with a third party agent;
- from a driver, by showing your Coachcard at the time of purchasing your Ticket; or
- from a Ticket Machine, by entering the Coachcard serial number and expiry date after entering the passenger selection on the Ticket Machine.
- When travelling on our Services, you will be required to show your Ticket, together with your Coachcard, to the driver when boarding one of our Coaches.
- In the event that your Coachcard is defaced, damaged, tampered with, lost or stolen, you should immediately report this to the Customer Contact Centre. Please note that we are unable to replace your Coachcard and that you will be required to purchase a new Coachcard if you wish to continue enjoying the benefits of the Coachcard.
- Your Coachcard, and each Ticket purchased with it, are not transferable and must not be given, loaned or resold to anyone else.
- The Coachcard remains our property at all times and does not become your property and, if requested, must be returned to us.
- All Tickets issued are subject to our Conditions.
- These terms and conditions are in addition our Conditions and may be amended at any time.
- Coachcards are non-refundable or transferable.
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